FAQ

You can click the chat buttons at the bottom left and bottom right of the website to contact the customer service. Alternatively, you can send an email to us at: support@caratixjewelry.com

YES! 
CaratixJewelry.com uses state of the art secure servers to safeguard your private information

YES! 
CaratixJewelry.com has become the most respected Hip Hop Jewelry company. 


CaratixJewelry.com has collaborated with dozens of celebrities, including Rappers, Models, and Pro Athletes. 
CaratixJewelry.com has hundreds of thousands of satisfied customers, worldwide.

We are located in Maryland, CHINA.  We stock our own Jewelry, and ship worldwide.  Beware of fake websites that do not have anything in stock.

All Major Credit Cards - VISA< Mastercard, Discover, and American Express as well as Amazon Payments, and PayPal.

We offer free shipping for most areas. The delivery time to the United States and Europe is 8 to 15 days.

To determine the correct size for bracelets, measure your wrist circumference using a flexible measuring tape. For a comfortable fit, add approximately half an inch to your wrist measurement. Our product descriptions include sizing information to assist you in making the right choice.

To maintain the quality of your jewelry, it is advisable to store it in a dry place, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth. Proper care can significantly extend the lifespan of your pieces.

We strive for customer satisfaction. If you are not completely satisfied with your purchase, you may return it within a specified period for a refund or exchange. Please consult our return policy for specific guidelines and conditions.

For any inquiries or assistance, you can reach our customer service team through the contact form on our website or by emailing us directly. We aim to respond to all inquiries within 24 to 48 hours.

WhatsApp: +86 13859094033

📫：support@caratixjewelry.com