Shipping policy

ffective Date: [July 10, 2020]

At Caratix Jewelry, we are committed to delivering your order safely, efficiently, and transparently. Please review our shipping policy below for full details regarding processing, delivery times, and international fulfillment.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on weekends or public holidays.

  • During peak seasons or promotional periods, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

2. Shipping Origin

To maintain strict quality control and competitive pricing, all orders are shipped directly from our certified production facility in China.

This allows us to ensure product inspection standards before dispatch.

3. Estimated Delivery Time

  • Estimated Delivery Time: 7–15 business days

  • Delivery times may vary depending on:

    • Destination country

    • Customs clearance procedures

    • Local postal carrier operations

    • Peak shipping seasons

Please note that delivery times are estimates and are not guaranteed.

4. International Shipping

We ship to most countries worldwide.

International shipments may be subject to:

  • Customs inspections

  • Import duties or taxes

Customers are responsible for any customs fees, duties, or taxes imposed by their country.

Caratix Jewelry is not responsible for customs delays.

5. Tracking Information

Once your order has been shipped:

  • You will receive a shipping confirmation email.

  • Tracking information will be provided.

  • Tracking updates may take 1–3 business days to appear in the carrier’s system.

6. Shipping Delays

While we strive for timely delivery, Caratix Jewelry is not responsible for delays caused by:

  • Customs processing

  • Carrier disruptions

  • Weather conditions

  • Incorrect shipping information provided by the customer

  • Force majeure events

7. Incorrect Address Policy

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages.

  • Additional reshipping fees may apply.

Please contact us immediately if you notice an error in your shipping details.

8. Lost or Stolen Packages

If your tracking information shows “delivered” but you have not received your package:

Caratix Jewelry is not responsible for stolen packages after confirmed delivery.

9. Damaged Shipments

If your package arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide photos of the damaged packaging and product.

We will review the claim and offer a replacement or appropriate solution.

10. Contact Us

If you have any questions about shipping, please contact:

Caratix Jewelry
Email: support@caratixjewelry.com
Phone: +86 138 5909 4033

We are here to assist you.