Refund policy

Effective Date: [July 10, 2020]

1. Return Eligibility

To be eligible for a return:

  • Products must be returned within 30 days of delivery.

  • Items must be in original condition, unworn, and with original packaging.

  • Proof of purchase (order number or receipt) is required.

2. Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service, as Caratix Jewelry is not responsible for lost return packages.

3. Defective or Damaged Items

If your item arrives defective, damaged, or significantly not as described, you may be eligible for a replacement or refund.

To request a defective or damaged item claim:

4. Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.

  • Refunds may take 1–3 business days to process after inspection.

  • Depending on your payment provider, additional processing times may apply.

  • Any transaction or exchange fees applied by payment providers (if any) may be deducted from the refund amount.

5. Replacement / Reshipment Option

Instead of a refund, you may choose to receive a replacement item at no additional product cost if the return was due to a manufacturing defect or quality issue.

6. Warranty Coverage

Caratix Jewelry products are covered under a 180-day warranty from the date of delivery for manufacturing defects.

Under warranty, you can request:

  • A refund, or

  • A replacement item

Please contact customer support with your order details and photos of the issue.

7. How to Initiate a Return

To start a return or warranty claim:

  1. Email us at: support@caratixjewelry.com

  2. Provide your order number

  3. Attach clear photos of the item and issue (if applicable)

  4. Our team will respond with instructions

8. Important Notes

  • Return shipping costs are the responsibility of the customer unless otherwise agreed.

  • Refunds are issued only after inspection and approval.

  • Personalized items may not be returnable unless covered under warranty.

Return address: JOEY3116 Princeton AvePhiladelphia, PA 19149United StatesPhone: +1 917-865-9013

💡 Need Help?
If you have any questions about our return or refund process, please reach out to us at:
📧 support@caratixjewelry.com
We're here to help and ensure you have a great experience with Caratix Jewelry.