Privacy policy

Effective Date: [July 10, 2020]

At Caratix Jewelry ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely through third-party providers)

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the site

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Prevent fraud and ensure transaction security

  • Send marketing emails (only if you opt-in)

3. Payment Security

All payment transactions are processed through secure third-party payment providers. We do not store your full credit card information on our servers.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Analyze traffic and user behavior

  • Personalize your shopping experience

  • Deliver relevant advertisements (e.g., Facebook, Google Ads)

You may disable cookies in your browser settings, but some features of the website may not function properly.

5. Sharing of Information

We do not sell your personal information.

We may share your data with:

  • Payment processors

  • Shipping carriers

  • Marketing platforms (e.g., Meta, Google)

  • Service providers who help operate our business

These partners only receive necessary information to perform their services.

6. International Data Transfers

As a global business, your information may be processed in countries outside your residence, including through our international fulfillment and operational partners.

We take reasonable steps to ensure your data remains protected.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

  • Withdraw consent at any time

To exercise your rights, please contact us at:

📧 support@caratixjewelry.com

9. Marketing Communications

If you subscribe to our newsletter, you may receive promotional emails.
You can unsubscribe at any time by clicking the “unsubscribe” link in the email.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.

11. Data Security

We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated effective date.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Caratix Jewelry
Email: support@caratixjewelry.com
Phone: +86 138 5909 4033